Online Shopping Terms & Conditions

Please read the following terms and conditions before proceeding with your order. You must agree to these terms and conditions before proceeding.

You acknowledge and agree that by using the Sapphire Wood Furniture website http://www.sapphirewood.com.au/ you use the website entirely at your own risk.

Sapphire Wood makes no representation or warranty with respect to the accuracy, completeness, suitability, performance or timeliness of the information provided on this website. Sapphire Wood expressly excludes liability for any such inaccuracies or errors to the fullest extent permitted by law.

Under Australian and international law, the material on our website, including all pages, graphics and designs, is subject to copyright. You must not unlawfully use any of our copyright material, pass off content from our site as your own, copy and re-use parts of the Sapphire Wood site, or use the   Sapphire Wood images without our prior written consent.

You must also guarantee that:

  • You are at least 18 years of age;
  • The information you provide via the Sapphire Wood website will be accurate and complete;
  • You will not make any fraudulent speculative or false enquiries or orders;
  • You will not impersonate any person or entity;
  • You will not knowingly transmit any virus or other disabling feature to the Sapphire Wood website

 

Prices and Descriptions

All prices are in Australian Dollars (AUD) and are inclusive of GST. While Sapphire Wood makes every effort to publish the correct price, all prices are subject to change without notice.

GST is not applicable to orders delivered to an overseas address. We do not advertise an international price exclusive of GST.  On overseas deliveries the goods are offered at the published price.

While we take all reasonable care to ensure that the details and descriptions appearing in the Sapphire Wood Online Furniture Store are correct, product information is subject to change without notice.

We try to ensure that the reproduction of Sapphire Wood Furniture product and/or timber stain colors on our website are as accurate as possible; however, please note that colors instore may vary slightly from what is displayed on your monitor, depending on your screen’s resolution.

Sapphire Wood Online reserves the right to cancel an order at any time.

Please note that we do not refund or exchange goods unless they are found to be faulty. Any claims must be made within 7 days.

Product Information

Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Sapphire Wood consultants in relation to any products is given in good faith and is believed by Sapphire Wood to be appropriate and reliable.

However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Sapphire Wood consultants in relation to any products supplied by Sapphire Wood is approximate only.

Payment

Unless you are an approved credit account customer, you must complete payment before your order can be processed. Payment can be made by American Express, Visa, MasterCard or Cheque in Australian Dollars made payable to Sapphire Wood Pty Ltd. NOTE: Your cheque must clear before we can begin processing your order.

Terms of Payment

A 20% deposit on standard orders applies, and 50% deposit on all custom made orders.

Payment of any balance of your order must be made during business hours prior to delivery, or cash or a bank cheque may also be given to the driver on delivery. For any other payment method, please arrange prior to your delivery with our Customer Service Team at the Head Office on telephone 02 9793 8016 or contact one of our Sapphire Wood Showrooms for assistance (see Showroom locations on our website).

Cancellation Fee

A cancellation fee will be charged at 20% of the total amount for standard and clearance item orders, and 50% for cancellation of custom made orders.

Custom made orders and floor stock sale or clearance items cannot be cancelled or returned after delivered. Any claims must be made within 7 days.

Delivery

After you have placed your online order, one of our Customer Service Team will contact you to arrange delivery of your item/s. Depending on the availability and size of your order, and the suburb where you live in metro Sydney, our professional delivery team can, in most cases, deliver within 7 days for goods in stock. We ship all Custom Made items when finished in approximately 4 to 6 weeks from date of order.

We charge $120 for delivery to the Sydney metro area; our delivery charge is based on there being reasonable access at the delivery address. Additional charges will be payable on delivery if our delivery team considers that there is not reasonable access.

Customers wishing to change delivery dates must notify our Customer Service Department at the Head Office on at least 24 hours prior to a scheduled delivery.

For shipping goods to destinations outside of the Sydney metro area, but within Australia, please contact us prior to placing your online order.  Out of Sydney metro customers must pay all charges and insurance quoted by appropriate carriers for their purchase.

For international shipping, we arrange quotations with appropriate transport carriers for your approval prior to shipping goods to overseas destinations.